Category: Blog

iStock_000001351376Medium.jpg

Free Weights are Here to Stay!

« Blog | Written by ezfacility | | (0) Comments |

With all the hype about new, top-of-the-line fitness equipment it’s easy to overlook the value of free weights.
These durable, easy to use, versatile and conveniently portable gym staples still continue to be in high demand in clubs all over the world, and they are not going anywhere.
Perhaps the largest benefit of free weights is that they can be used by virtually anyone at any fitness level. Personal trainers, group class instructors, and athletes continue to incorporate this type of equipment into their programs. While these fitness gurus are interested in adding new equipment to their repertoire, they are also finding that using equipment that clients are already used to and then developing new variations in their use goes a long way in improving client engagement and longevity.
Instead of reinventing the wheel when it comes to portable, versatile equipment, the fitness industry is working to improve on what it already has. This has resulted in different forms of free weights made of different materials. Instead of cast-iron dumbbells and kettlebells (a new favorite in recent years) manufacturers are encasing this equipment with coloured vinyl and rubber to improve grip and reduce the risk of injuries as well as damage to studio and facility floors.
A recent study indicated that there is an ever-increasing interest from club owners for commercial products that are made for high-volume use as well as versatility, meaning, this body-weight equipment can be used in conjunction with other types of programming such as cardio intervals, outdoor obstacles and races, and boot-camps.
The key takeaway here is that free weights are an ongoing trend and a great investment for clubs. They are durable, versatile, simple to use and essentially maintenance-free.

phonekids.jpg

Pokemon Go and YOUR Business

« Blog | Written by ezfacility | | (0) Comments |

Unless you live under a rock, you’ve heard about the new augmented mobile app exploration game, Pokémon Go, that has become an almost overnight sensation.

Downloads of the game have surpassed even the most well-known apps, including Tinder, Snapchat and Bumble and it’s percentage of daily active users has doubled that of Twitter. Users around the world are spending a shocking amount of time travelling around communities, visiting local restaurants, stores, and other businesses in their search for Pokémon. Some even go so far as driving to other nearby towns in attempts to “catch” more rare types of Pokémon.

Many businesses, both big and small have caught on to the possibilities of this growing phenomenon and are capitalizing on it by using creative marketing campaigns and app purchases to drive large amounts of traffic through their doors, with the ultimate goal of converting players into paying customers.

Health Clubs can easily jump on this growing craze at virtually no cost and with minimum allocation of time and resources–all you need to do is know how to play the game.

There are many different ways you can use Pokémon Go to attract local players to your location and, hopefully, convert them into paying customers.

1. Is your Club a “Gym” or a “PokeStop”? The two types of locations this game that attract players in droves are called Gyms and PokeStops. Thus, either of these locations can be used in any strategy you choose to promote colossal sales. Pokémon Go runs off of an augmented reality HUD (also known as a heads-up display) of the real world. Each player creates an avatar “trainer” in the game that explores the virtual world as they navigate the real one. Players flock to PokeStops to collect rewards, collect Pokeballs and collect potions. PokeStops are usually buildings or businesses (in the real world). Although there is no official map that lists and locates all the Gyms and PokeStops, players have uncovered a workaround by using a searchable world map developed for another game by Niantic called “Ingress”. Players realized that the map for Ingress maps almost every PokeStop and Gym, the only difference being they are known as “portals” in Ingress.

To access this map, install the Ingress app on your phone and sign in with your google account. (If you don’t have one it’s very simple to make one and takes very little time). Once set up, you will be directed to a searchable map with all the listed “portals” which, again, are actually Gyms or PokeStops.

While many of these stops are businesses, even if you’re isn’t, there is most likely a PokeStop or Gym nearby that will still drive traffic your way.

2. Host a Lure party! Many businesses are jumping on this marketing strategy. Here’s how it works. A “lure module” is something you can buy in the app to lure wild Pokémon to a location, which, needless to say, attracts players to that location as well.

Businesses typically will buy a package of lure modules and advertise a “Pokémon Go Lure Party” for one night. Each lure is active for 30 minutes so businesses will set them to be back-t- back in order to attract the most amount of players possible for the entirety of the party. This can be extremely effective if your business is or is near a PokeStop. It’s easy to set up and costs virtually nothing. Let’s break down the cost just to show how little you need to spend to reap massive rewards:

Let’s say you decide to spend $100. This gives you about 14,500 Pokecoins which is the in-game currency. An eight-pack of Lures costs about 680 Pokecoins. Let’s break this down some more to see the real ROI this presents:

14,500 Pokecoins/680 = 21 eight-packs of Lures

(21*8)/2 = 84 Hours

$100/84 hours = $1.19 per hour

So, at the price of about a dollar per hour, you can attract crowds of players to your place of business. We also recommend offering special deals for Lure Party attendees to encourage even more participation.

3. If you are located near a Poke Gym, host a Battle! There are three different “Teams” that “trainers” (users) can be a part of in the game. These teams are called Mystic, Valor and Mystic. Teams “battle” each other at PokeGyms and the winning team “takes control” of that gym. As a result of this, users are constantly meeting at gyms anyway, so there is no need to purchase Lures, so you’ll have a constant influx of new potential customers.

To find out if your business is close to a gym, you can refer back to that Ingress map or open the game in your phone and look for tall building-like structures with Pokémon at the top. They are pretty hard to miss so you will see right away which ones are closest to your location. Businesses can take advantage of these PokeGyms in a number of different ways. Most of these methods rely on some creative marketing on your part. Here are just a few ideas:

  • Customized Pokémon Gym Badges: Everyone loves getting free stuff. You can easily customize these badges to incorporate your business name and logo when ordering from a supplier. Simply search online for “Pokémon Gym Badge” and “custom orders” to find suppliers.
  • Winner Discounts: Advertise which team has current control of your gym and offer discounts on memberships, packages, merchandise, etc for that team. You can do this on a poster, sandwich board, or any other physical advertising materials you have at your disposal.
  • Utilize Social Media: I’m sure by now you’ve seen followers on facebook posting screenshots of the game. Follow their example and post ongoing battles with searchable hashtags such as #pokemongo or #teamvalor.
  • Organize a PokeHunt: Here’s another example of a lucrative creative marketing tactic. This strategy is allows for a little more flexibility as it doesn’t rely solely on how close your business is to a Pokestop or Pokegym. Organize a Pokémon hunt that ends at your businesses with an after party to make a lasting impression and facilitate brand recognition. This is fairly simple to set up as it just requires an advertisement stating the start time of the hunt. Allow time for players to show up, and then have your staff (wearing your logo of course) lead them on this excursion. This is a really great way to promote brand awareness and establish your business as an inviting community that players or potential clients want to return to.
  • Social Media Deals: Last but not least, offer discounts for clients who post pictures of Pokémon they find at or around your facility with a hashtag that names your business. This spreads awareness on social media and let’s other players know what types of Pokémon are near you.

While it is still in its early stages, the Pokémon Go app has already presented numerous possibilities for businesses both big and small. As new updates and developments are added to the game, the opportunities will only continue to grow. If you’re business hasn’t jumped on the Pokémon Go band-wagon, it’s about time you started!

iStock_39816568_SMALL.jpg

Social Media No No's

« Blog | Written by ezfacility | | (0) Comments |

I’ve addressed this area before, but I cannot stress enough how crucial social media is to your fitness or sports business. Last time in my blog, 8 Best Practices For Promoting Your Business On Social Media, I spoke about all the tactics you SHOULD be using with your various social media platforms. But, what is also, if not more important, is what you should be making sure NOT to do.

The following is a list of major “DON’Ts” to abide by in the digital space.

1. Sending automated twitter messages to new followers.

I know it’s hard to avoid the siren call of “automated” anything. Let’s face it, we don’t want to waste time individualizing each reply, but, believe me when I tell you it goes a long way. I can’t even tell you how many times I have received an automated reply that goes something like this:

“Thanks for the follow! Get my free e-book here!” or, “Follow me on Twitter, Instagram, Facebook etc., or my favorite, “How have you stayed motivated this week, download my blah blah blah.”

The point is, automated messages–no matter how witty and clever you think they are– give the impression that 1. I am just a number 2. You just want to clog my inbox with promotional materials instead of get to know me and my specific needs and 3. I am just not intelligent enough to realize this is an automated message and you don’t really care how motivated I was this week.

Key Takeaway: Automated messages are no beuno.

2. Grammatical Errors.

You may think it’s no big deal to make a mistake here or there, but if you think your followers aren’t judging you for each wrong use of “there”, “their”, and “they’re”, you’re dead wrong. Also consider your client demographic. Do you work in a high-end gym or boutique? If you do, grammatical errors can be extremely off-putting.

3. Responding to public negative feedback in a condescending or defensive manner.

Even if the feedback is completely untrue, responding in a kind, gracious manner makes you look really good. Getting into long-winded debates over what did or didn’t happen and what is or isn’t true not only leaves a sour taste in this complaintant’s mouth but also for your other followers and potential clients. Be the bigger man (or woman) and take this feedback as constructive criticism. It helps to think of complaints as gifts. For every person that voices a complaint, there are probably at least a dozen others with the same complaint who would rather leave than voice their concerns. Use this negative feedback as constructive criticism to improve on and build your brand and business.

4. Not having a “like” or “follow” button on your business website.

Do we even need to explain?

5. Not taking interview requests.

Interviews are a fantastic way to promote your business! Always say yes and always respond in a timely fashion. Even if the publication asking for an interview isn’t industry-specific, you are still reaching a variety of audiences and the more your brand is out there circulating, the more publicity and attention your business will get. Plus, while the interviewer may be from a smaller publication now, that doesn’t mean they will stay that way forever! And, on the same note, when the press publishes nice things about you, make sure to acknowledge them in a gracious manner. Keep that positive rapport going to capitalize on possible future feature pieces.

6. Not responding to tweets/posts/comments from people who are NOT followers.

This an opportunity to build a relationship with non-clients. Interact with these users, educate them about your brand and mission (without shoving it in their face) and eventually they just may become clients.

7. Failure to acknowledge bloggers/publications in your local area.

Follow them, repost their relevant content, like the heck out of their posts and invite them to participate in events and social functions at your facility. Start small and target local channels before attempting to step into the big leagues.

8. Having no social media presence at all.

This should go without saying—especially in a world where almost everyone is online and on some form of digital platform. The benefits of promoting your brand on these different channels is astronomical and should NOT be ignored. This is the easiest way to tap into a myriad of audiences from different demographics. While you’re at it, start up a blog too and develop a consistent schedule so subscribers know what to expect each week.

iStock_69971365_SMALL.jpg

5 Reasons Your Website Is Ineffective

« Blog | Written by ezfacility | | (0) Comments |

For fitness business owners the month of January could be your busiest time of the year… in fact, statistically, it should be.

We’ve all heard it over and over again, New Year’s resolutions, January rush, people wanting to do something about all the weight they’ve gained over the holidays. And sure, that all makes sense logically but does it translate into tangible results for your business?

● Do you get more web leads?

● Is your phone ringing?

● Are you generating more income?

● Does your active member/customer count increase?

The truth is that global search traffic for fitness spikes every January (and has consistently for the past 10 years) 

As an Internet marketing professional who is focused on the fitness industry I pay very close attention to these statistics and make sure my clients’ traffic/leads directly correlates with Google’s trends.

Fortunately, when things are done right, we see a pretty close match. In the graphic below we see what I call the “New Year’s Resolution Rush”: a spike in traffic the first week in January.

Everybody knows that Google has the majority of search engine market share– which means if you’re a fitness business, and your website traffic or leads do not directly correlate with these spikes in fitness interest, you’re doing something wrong.

The truth is, as you are reading this article, people are searching online for your kinds of services. If you’re unaware of this or not seeing it in your leads you either have poor SEO, or poor website conversion. Either of which is costing you money.

Here’s 5 things I see fitness professionals doing on their websites that’s hurting their SEO and killing their January rush.

1. Inaccurate Page Titles: Choose wording that matches the content of your page. This may seem straightforward… but consider programs with unique branding e.g. “360 Kickboxing.” You may be tempted to name the page the title of the program but you shouldn’t. Why? Nobody searches the keywords “360 Kickboxing.” Instead you should name the page what the most common search phrase will be e.g. “Kickboxing Classes in [city name]. Then in the content of that page you can talk about 360 Kickboxing all you want. You will notice that the closer your title is to your audience’s search the more clicks you will receive. Use Google Trends to discover how people search – or just use common sense.

2. Talking About Yourself: Your website should have 1 goal in mind: generating interest and leads for your business. Imagine you’re on a first date… sure, your date wants to know about you but if you talk about yourself the whole time, it’s a turn off. The same thing is true for your website. In your website sales text you should clearly cover the following points immediately:

A. What kinds of people do you help?

B. What can people expect? e.g. What kinds of results can they achieve?

C. What do you want them to do?

Interested prospects do want to know about your business’s history and culture but one quick scan of your social media accounts will give them all the information they need about that. My advice is to ask someone unrelated to your business to look over your website and be honest about whether you talk about yourself too much.

3. Using Text Images You know…. the text that really is just an image? Like this:

 

 

Search engines can’t read the content of that picture so it does nothing for your SEO. Keep relevant text and links in HTML and instead design the format of your page to handle any fancy fonts/colours you want to include.

4. An Incomplete or Inaccurate Google My Business page: Google Maps, Google Places, they’re all the same things now: branded as “Google My Business.” As Google gives more and more prevalence to their mobile search results, Google my business will play an even bigger role. If you don’t have a Google My Business page, it’s free, and you should make one right now. If you do have one, check it, make sure it’s complete, and then ask your happy customers to leave some 5 star reviews!

5. You’re Not Mobile Friendly: I can’t emphasize the importance of this enough. With more than 60% of traffic coming from mobile devices, how you look on a mobile device is now more important than how you look on a desktop.

Additionally Google now penalizes your SEO if you’re not mobile friendly. It’s been years since mobile responsive technology came out. You no longer have an excuse to not be mobile friendly.

The Internet is full of tools to help determine your mobile compatibility. If you’re unsure about your own website, reach out to us, or find a tool online and do a quick scan.

If the above points sound like a bunch of nerdy tech jargon to you, don’t worry, you’re not alone. The majority of our fitness customers focus on what they do best: helping their clients achieve their fitness goals. Outsourcing your Internet marketing/ website/ SEO is quickly becoming your best time management decision for you.

BUT if the above points make sense you can implement them in your website to make sure you stay relevant across ALL search engines through 2016.

97 Display ONLY works in fitness industries, so your business is our expertise.We offer:

● Websites – beautiful template designs with SEO included

● Incredible customer support – dedicated Account Reps 24 hour request turnaround.

● Fast launch – only a 2 – 3 week build time

● Ongoing SEO & support to keep you relevant

● New designs and feature upgrades for free

 It doesn’t matter how good of a trainer you are – if people can’t find you, then you WON’T get the kind of business you’re looking for. Make sure your website is fully optimised and ready for the rush at the start of the year and you’ll have tons of online leads pouring in with minimal effort.

About the Author:

Timothy Sarazen is the director of 97 Display and, along with his team, manages hundreds of websites & Internet marketing campaigns for fitness businesses. 97 Display fitness websites are a collaboration of web traffic data & global A/B testing to help fitness professionals stay relevant and generate new leads for their businesses online. Timothy works with businesses like Roufusport, Net Profit Explosion, NESTA & Hyper Martial Arts to create website solutions for their customer base. 97 Display is a certified Google partner located in Winston- Salem, North Carolina. Learn more tips for improving your website performance at www.97display.com! Authored By: Timothy Sarazen – Director of Operations at 97 Display. 97 Display Creates Websites & Lead Generating Campaigns for Fitness Business. Learn if 97 Display can help your fitness website! Visit www.97display.com.

iStock_000014329161Small.jpg

2016 Recreational Sports Trends

« Blog | Written by ezfacility | | (2) Comments |

If I asked you what the most popular recreational sport of 2016 is, what would you choose? Football? Volleyball? Maybe Tennis?The answer may surprise you.
According to a recent study conducted by GreenPlay Consultants, the number one recreational sport of 2016 (so far) that recreational facilities are adding is Pickleball. Strange, no? Well, though it may seem a strange at first, the rising popularity actually comes from the growing popularity of “simple” and “small” sports and activities. More trending sports in this area include small group training, mini-soccer, body-weight training, Ultimate Frisbee, and more recently, shortened sports seasons.
There are a couple key benefits that come from adding these “small and simple” activities. For one, facilities have an easier time integrating them into their existing programs as these activities usually require smaller spaces, less equipment and time. Mini-soccer only takes up about half of a traditional soccer field and Pickleball takes up only about a quarter of a regular tennis court, allowing for about four matches to take place at once.
An added benefit of these scaled down sports is that people of all physical capabilities can play them. While they are popular with children and adults, older players are jumping on the trend as well because they don’t need to exert the same amount of energy as they would in the traditional forms of these sporting activities.
Many facilities are also adopting the trend of smaller seasons for sports leagues to accommodate the busy schedules of adults. As a result, the cost and use of equipment goes down and there are more opportunities for incoming revenue as leagues begin back-to-back.
Also trending are leisure or less athletic sports such as wiffle ball, kickball, dodgeball and hula-hoops. These activities are nowhere near as intense as other competitive sports, and work nicely into schedules as they can easily be played right after work and virtually anywhere. Some of the more popular leisure sports include foot gold, archery, and more recently Bubble Football which involves inflatable “bubbles” that players don which protects them upon impact with other players. Essentially, it’s bumper cars but with bubbles!
These rising trends have proven to be extremely beneficial to recreational facilities as they have driven down the cost of operation while increasing demand for new recreation possibilities. This is why it is so important to pay attention to predicted trends and consistently update services that your facility offers. All of the trends we’ve mentioned generate more interest in your business and creates various new streams of revenue. Get ahead of the curb by tapping into your local community. Find out what activities are generating the most interest and don’t be afraid to ask what new trends your clients have heard of that they would like to try!

iStock_000041822606Small.jpg

Fitness Trends of 2016: Explore the Possibilities

« Blog | Written by ezfacility | | (0) Comments |

Can you believe we are already half-way through 2016? We’ve gathered up 4 of the latest fitness trends that have surfaced this year as well as what’s to come.

1. Exercise as an Experience

This developing trend views fitness as a lifestyle rather than a painful chore to “get over with” before moving on to more enjoyable activities. You may have noticed the emergence of smaller, specialized, boutique studios such as Crossfit, yoga, boxing, MMA and indoor cycling in recent years. This trend is a direct result of clients looking to get stronger, fitter and participate in a more social, intimate, and less stressful environment. Studies have proven that partner workouts or workouts done with a friend produce better fitness results and increase client motivation to reach fitness goals. These smaller studios provide a place where people with similar interests and fitness goals can come together and view exercise as a social and enjoyable experience. That’s not to say larger health clubs can’t tap into this specialized fitness trend. Many facilities are incorporating these boutique classes into their list of offerings. For example, there has been a notable increase in large gyms adding Zumba classes, boot camps, barre classes, and ever increasingly popular themed races and outdoor obstacles to establish their facility as a hub that people are drawn to have an atypical, community experience outside the gym walls. There has also been an increase in demand for body weight training exercises (which actually ranked No. 2 as a trend to watch for 2016 and beyond) as well as high-intensity interval training (HIIT) which involves short burst of high energy exercises followed by short periods of rest and is crammed into a 25 to 30 minute workout. Clients are looking for a less time consuming workout that they can easily fit into their work and social schedule that still produces almost immediate results.

2. Professional Trainers and Instructors

Gone are the days when fresh out of college staff are sufficient enough to teach clients proper form and offer fitness advice. Credentials matter. Recently, professionals certified by ACE or ACSM and other recognized agencies are in high demand. Health clubs should strive to ensure at least half of their staff includes individuals with certifications from accredited agencies. These trainers are able to challenge customers, keep them safe AND develop workouts tailored to a client’s needs. When clients see results, this increases their motivation to reach their goals and they’re willingness to keep coming back to your club! The focus should be on developing trust between trainers and members rather than spending the majority of their time recruiting new clients.

3. Functional Fitness

To put it simply, clients will get bored of the same old routines, so switch it up! Keeping workouts fresh will keep members motivated and enable faster fitness results. Interval training has been shown to be extremely successful as it allows the combination of different exercise methods to create versatile workouts. Some of the most popular examples include body weight training with elliptical running, indoor cycling with boxing, strength training and rowing and more. The key is to provide trainers with as many workout methods as possible to keep clients interested and dedicated.

4. Think outside the box…err we mean gym!

In the world of smartphones and social media, we are more connected than ever before. This means that trainers can influence client lifestyles and continue to assist with fitness goals outside of the gym. Apps that track nutrition choices, out-of-the-gym physical activities, heartrates and more are being adopted by health clubs to help trainers add value to existing workout regimes.

Additionally, clubs have begun adding outdoor activities such as obstacle course training, boot camps, marathon prep training, and sports league pre-season training to their repertoires. This is a great way to connect with clients’ interests outside the gym!

The key thing to take away from all of this is to keep the big picture in mind. If you are considering adding one or all of these trends to your club, understand that this is an ongoing social experience that will need to be constantly updated year to year. Give clients as many opportunities as possible to find their fitness niche, have an enjoyable and successful workout experience, and establish yourself as a trusted health and wellness community hub.

iStock_000030501524_XXXLarge.jpg

5 Ways To Overcome Gym Membership Retention Challenges

« Blog | Written by ezfacility | | (0) Comments |

If you are a human living on planet Earth, chances are you pay a LOT of monthly bills. You have your car payments, your cable bills, cell phone bills, mortgage or monthly rent and, let’s be honest, who doesn’t have Netflix these days? With all of these obligatory payments each month, chances are you are going to be extremely picky about how you spend your precious leftover income. A recent study found that most people who cancel their gym membership –for reasons other than relocation or medical issues—do so because they aren’t utilizing their membership to its full potential and are sick of watching their monthly dues sucked from hard-earned paychecks.

With the rise of boutique clubs offering programs and services at lower prices, gym owners are now put on the spot to create rewarding experiences and perceived value for members. The cost to save a member is much less than the cost of acquiring a new member, so there is tremendous benefit in having a set of efforts, activities and resources allocated to trying to prolong the experience with the existing member. Now, more than ever before, gym owners need to focus on making clients feel motivated and confident in their membership investment.

So, how can big gyms compete with lower-priced alternatives and meet retention challenges head on? Here are 5 key ways to consider:

1. Exceptional Onboarding and the Right Staff.

Start off on the right foot and straight off the bat. You don’t want members to feel lost, intimidated or overwhelmed when they first sign. Make it a policy to place a personal phone call to a client two days after they join or send them a handwritten postcard. Let them know that your club is full of friendly people that are easy to connect and relate to! When it comes to hiring your coaches or personal trainers, focus on quality over quantity. A critical component of an exceptional customer experiences is matching a client with the right trainer and allowing for smooth connections with other members. Hire people who are great listeners and fully committed to keeping in line with your club’s image and goals. Trainers should easily be able to identify client needs and interests. For example, if a client is into group classes, trainers should know to pair them up with other attendees and create a mini “fit fam” they can turn to for support and help reaching their goals. It’s also important to avoid “friction points” during the onboarding process and first few weeks. For example, avoid frustrating situations such as forgetting to give them their membership cards or neglecting to teach them how to book a class or use equipment properly. You must give them the tools to succeed.

2. Incentives/Rewards:

Who doesn’t like presents? Offer rewards and incentives to keep clients coming back. This is extremely critical for the first few weeks and months. Offer a $25 reward for attending a trainer’s program or for getting their picture taken. Offer a free class to clients who attend classes twice a week for 60 days, or 3 free PT sessions once they reach 3 months. Maybe after one month, you give them one month free (who doesn’t like free!) or a special discount at your smoothie station—the possibilities are endless. The point is, you need to keep your clients interested and perceive the value of returning to your club.

3. The 21-Day Rule and Effective Software for Tracking Activity

One of the most frustrating issues clubs face is figuring out WHY a client leaves. Most of the time, it could have been anything. Did they dislike one of your instructors? Was the music too loud? Did they face gymtimidation? WHAT WAS IT? The challenge is your lack of information. Aside from asking how a client is doing every time they sign-in at the front desk, how can you track client activity and identify “fragile” members before they leave?

The solution here is all-in-one management software. Most gym software out there has more sophisticated tracking tools that will allow you to identify information such as who hasn’t been visiting your gym as often. Once you have this precious information, you can start putting together a strategy to interact and re-engage them. You can also use sophisticated tracking tools to easily see which classes have the highest attendance and focus your marketing efforts on promoting them even more.

Using these tools, you can then implement the 21-day rule. The rule is simple: if a member has not visited your facility after a full 21 days, your club reaches out to re-engage them. Be sure to establish a membership retention team to reach out 21 –days, 60 days or even once per quarter. Methods of re-engagement can range from sending an encouraging email to personally checking up on the client the next time they attend a class. Your goal is to reignite their motivation to be a part of your club’s culture and “family”.

4. Cutting Edge Classes

Last but not least, offer classes and programs catered directly to your clientele’s interests. Keep on top of trends! Want to compete with that boutique Crossfit gym down the road? Offer Crossfit classes and, while you’re at it, create a Groupon to encourage clients to bring a friend! Do your research to make sure you remain on the cutting edge.

These are just some tried and true tactics to combat retention issues; but in reality, the possibilities are endless. Start with these 5 key tips and use what works best for YOUR facility.

FeaturesFixes-01.jpg

Features and Fixes -Online Rentals

« Blog | Written by ezfacility | | (0) Comments |

Our Development Team is constantly working to improve your user experience with EZFacility. Between major updates, we release small but important Features and Fixes that address issues and add useful new options/tools to better help manage your business with EZFacility. These changes are documented in our Release Notes, found in our Support Center under the “Product News and Updates” section.

Current EZFacility clients may already be familiar with the myriad of benefits our rental scheduling software provides; however, with the addition of Online Rentals, we aim to make managing all the aspects of your business even easier so you can get back to what really matters—providing the best client experience possible.

If you run a sports or fitness facility, chances are you have a lot of venues to manage. From batting cages, fields, ice sheets, pitching and hitting tunnels, turf fields and multipurpose areas, there’s a lot to juggle. Not only are you trying to optimise your resources while building this complex schedule, you are also tracking payments, accounting for any extra equipment services and managing instructors, all while attempting to operate all the other parts of your facility. It’s exhausting just to think about! With Online Rentals, EZFacility users will be able to take the customer experience a step further by allowing clients to book their own rentals through the Self-Service portal.

On the client-facing side, clients will be able to search for available rental time by using filters such as type, length and venue and days of the week. As usual, the system will prevent any double bookings as clients attempt to schedule rentals. Additionally, when a rental is booked, a confirmation will be sent to the client, as well as a copy of the invoice for their records.

Online Rentals will function very similarly to session bookings. On the administrative side, users will be able to manage rental preferences such as rental types, rates, cut-off times, paid in full or pay later options, active membership requirements, and more. Furthermore, all necessary revenue categories and tax rates will apply to ensure efficient and accurate reporting.

EZFacility is extremely excited to provide this new feature as we too strive to make the best customer experience possible.

iStock_000029717692Small.jpg

Corporate Fitness Programs

« Blog | Written by ezfacility | | (0) Comments |

Remember a little something called the Affordable Care Act (ACA) of 2010? This federal statute has completely changed the landscape of corporate fitness programs. In an effort to reduce health insurance costs, the ACA established new incentives and policies to increase the accountability to corporate fitness and wellness programs.

These incentives can be broken down to two types of programs:

Activity –Based: With “activity-only” programs, employees simply have to engage in a certain activity in order to be rewarded. For example, employees might be required to run for 45 minutes three days a week, follow a particular exercise plan, or stick to a strict diet. The point is, they don’t have to reach a specific weight, measurement or numerical goal to be rewarded.

Outcome-Based: This type of program requires employees to attain a specific wellness goal. This can include hitting a specific numerical goal, such as weight, BMI or blood pressure measurement. This can also mean quitting smoking or drinking. When employees achieve their measurable goal, the benefits kick in. Some corporate programs will issue up to 30% in refunds when a goal is met.

What does this mean for fitness clubs?

Well, first of all, if your club currently doesn’t offer corporate wellness memberships, you are missing out on some serious revenue. To keep up with ever-changing corporate programs, clubs have had to rethink their programming and product strategies. Clubs must offer outcome-based membership programs that include efficient documentation of results. Club operators must track everything from participation to outcomes including biometrics, health improvements, smoking cessation, etc. so that corporations can present these results in comprehensive formats for insurers.

Health facilities can capitalize on this new trend in corporate fitness incentives. Instead of just offering corporate memberships with lower pricing, clubs can work with corporate HR departments to add certain programs and services to these memberships in order to add value and increase the company’s wellness benefits. For example, one company worked with a client corporation to create a 12-week program that aimed to lower cholesterol. Employees that participated in the program reduced their cholesterol by 5%, resulting in about $18,618 in healthcare savings for their company. Clubs can also work with corporations to create competitions. For example, create a weight-loss competition where the team wins a monetary prize and a full refund of their registration fees if they maintain their weight for a specified amount of time. The possibilities are endless!

The goal is to establish your club as a valuable centerpiece to the companies’ wellness program. Don’t simply watch from the sidelines. Set up your club to be part of the ongoing effort to promote health and wellness in the work environment. It’s not going away any time soon!