Want to Retain Your Clients? Motivate Them

Want to Retain Your Clients? Motivate Them

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Want to Retain Your Clients? Motivate ThemBack in the fall, when I joined my current gym, I signed up for a free training session. The trainer I was assigned, Cliff, was friendly, knowledgeable, kind, and encouraging. I met with him twice. I felt I could learn a lot from him — if nothing else, I found him motivating, and I knew I needed motivation — so I intended to meet with him again, but, somehow, I didn’t manage to. (As I’ve confessed before in this space, my gym-going became — I don’t want to say a complete fantasy, but it certainly didn’t happen too often.)
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fitness incentives

An Innovative Idea — and the Benefits of Sharing It

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fitness incentivesRecently, Colleen Kennedy, the director of membership at The Houstonian Club, wrote a blog about an innovative sales program at her Houston-based fitness facility. They call it The Houstonian Lotto, and Kennedy says that it has been instrumental in increasing both sales and referrals. She also says that it’s a program any club can duplicate — and that it costs little (…)
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fitness incentives

Matching Clients with Trainers

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fitness incentivesRecently, the fitness concierge at my gym sent me an email to remind me that I still had one free orientation session to use. When I joined last year, I was given two. I used the first one right away but forgot about the second, and I appreciated the reminder, not only because I didn’t want to let such a gift go to waste, but also, embarrassingly, because it had been a while since I’d made it to the gym. I needed that refresher course (…)
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fitness incentives

What Mothers Really Want

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fitness incentivesMother’s Day is a holiday that always makes me cringe a little bit (and not just because I’ve usually forgotten to send a card to my mom). What I don’t like about it is that it encourages showering mothers with gifts we really, truth be told, don’t need. Flowers, chocolates, breakfast in bed? No. What every mother I know truly needs, more than anything else, is time — and, in particular, time to work out.
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fitness incentives

Workers Need You

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fitness incentivesYesterday was International Workers’ Day, a holiday created to commemorate Chicago’s Haymarket Affair of 1886 and the events leading up to it. The long and short of it is this: in 1867, the federal government passed a law guaranteeing federal employees an eight-hour work day; all Illinois workers were covered by a similar law. But the government failed to enforce its own law, and workers in Illinois were forced to sign waivers of the law as a condition of employment. So, on May 1, 1886, labor leaders organized a protest to demand adherence to the eight-hour rule. It ended badly, a few days later, with riots, police killing protestors, and someone throwing a bomb into the crowd (…)
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fitness incentives

Targeting the Golden Ager

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fitness incentivesMy son recently learned how to ride a bicycle, and the last time I took him to visit my parents, he insisted on bringing his new, bright green set of wheels along. My nearly seventy-year-old father, mostly sedentary and not in the best of health, surprised me by pulling his old bike out of the shed, dusting it off, and declaring that he was going to join in on a ride. He was slow and creaky at first, and he fell off once — with nothing more than hurt pride, thankfully — but he went a full four miles with my son (who streaked along with abandon, delighting in his ability to outpace Grandpa)
We don’t see my parents as often as I’d like, and I don’t want my father waiting around for our quarterly visits to get his exercise. When I told him he should join a gym, he laughed, saying he’d be embarrassed to show his old self among all those young, fit bodies (…)
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fitness incentives

A Fitness Concierge Makes a Difference

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fitness incentivesI have a friend in lower Manhattan who joined a gym in August. For a couple of months, she went regularly, and she found herself getting into a routine she liked. And then Hurricane Sandy struck. Her kids were suddenly out of school, and for a couple of weeks life was upended: no electricity, no running water, no public transportation. When things finally returned to normal, she was ready to resume her routine — but somehow she just couldn’t. Having been thrown off course, she found it impossible to pick up where she’d left off, no matter how much she wanted to (…)
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